Home > Mulebuy vs Superbuy: A User Experience Analysis Using Spreadsheet Tracking

Mulebuy vs Superbuy: A User Experience Analysis Using Spreadsheet Tracking

2025-06-24
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When comparing cross-border shopping agents like MulebuySuperbuy, beyond price and shipping options, user experienceMulebuy’s spreadsheet tool—to objectively evaluate service quality and identify optimization opportunities.

Metrics Tracked

Users recorded data across three key phases:

  • Registration:
  • Customer Support:
  • After-Sales:

Key Findings

Metric Mulebuy (Avg.) Superbuy (Avg.)
Registration Time 168 secs 210 secs
First Support Response 42 mins 15 mins
Refund Processing 3.2 days 5.1 days

Insights

The data reveals:onboarding efficiencyafter-sales speed, but trails in initial support responsiveness. The spreadsheet approach

Tip for users:

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