Analyzing Customer Complaint Data to Improve Orientdig Shipping Service Quality
2025-07-04
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At Orientdig Shipping, we take customer satisfaction seriously. Our dedicated complaint tracking system using the Orientdig Spreadsheet has become an invaluable tool for diagnosing service issues and driving continuous improvement in our logistics operations.
The Complaint Data Collection Process
When customers report issues with our shipping services, we systematically record the following data in our Orientdig Spreadsheet:
- Tracking number of the affected order
- Detailed complaint reason
- Staff member handling the case
- Resolution outcome
- Customer satisfaction rating (if available)
Analyzing Problem Patterns
Through quarterly analysis of the complaint data spreadsheet, we identify the most frequent service gaps:
| Complaint Category | Incidence Rate (Last Quarter) | Resolution Success Rate |
|---|---|---|
| Delivery Delays | 42% | 89% |
| Package Loss/Damage | 27% | 76% |
| Customer Service Issues | 18% | 67% |
| Tracking Inaccuracies | 13% | 92% |
Data-Driven Quality Improvements
- For delivery delays:
- For package loss:
- For service issues:
- For package loss:
Implementing Change Through Data
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